Help Center

How do I create my first design?

First, upload photos of your stones with our measurement marker visible. Once processed, create a new patio design and start dragging stones onto your workspace. Check out our complete guide for detailed instructions.

Why do I need a measurement marker?

The marker allows our AI to accurately determine the real-world size of your stones. Without it, we wouldn't know if a stone in your photo is 10cm or 100cm wide. Download the marker and print it at 100% scale.

What photo quality works best?

Take photos from directly above (bird's eye view) in good lighting. Place stones on a contrasting background with small gaps between them. Avoid shadows, reflections, and make sure the entire measurement marker is clearly visible in the frame.

How do I cut a stone virtually?

Click on a stone in your design workspace, then click the "Cut Stone" button. Draw a line where you want to cut, and the tool will show you both pieces. You can save or discard the cut.

Can I rotate stones?

Yes! Click on any stone, grab the rotation handle, and drag to rotate freely.

How do I save my work?

Your design is automatically saved as you work. You can also create snapshots to preserve specific arrangements and revert to them later.

What do the different subscription tiers include?

Each tier has different monthly limits:

• Starter ($9/mo): 3 image uploads/month
• Pro ($29/mo): 10 image uploads/month
• Premium ($49/mo): 25 image uploads/month
• Ultra ($99/mo): 60 image uploads/month

Can I change my subscription plan?

Yes! Visit your account settings to upgrade or downgrade your plan anytime. Changes take effect immediately when upgrading, or at the end of your billing period when downgrading.

How do I cancel my subscription?

You can cancel anytime from your account settings. You'll retain access until the end of your current billing period. We'd love to hear your feedback—please let us know why you're leaving so we can improve.

My stones aren't being detected correctly

Make sure your photo has good contrast between stones and background, adequate lighting, and the measurement marker is fully visible. Try uploading again with better conditions. If problems persist, contact us with the image and we'll help troubleshoot.

I can't log in / didn't receive magic link

Check your spam folder first. Magic links expire after 15 minutes, so request a new one if needed. If you're still having trouble, contact us at [email protected].